HOW TO ORDER

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1) HOW TO ORDER

• The individual prices for each item are not listed on the website. This is due to the fact that the website is for existing customers.
• Through this site, customers will be able to easily make their own purchase order that will be processed into our sales order.
• To order, choose the items and the quantity. When pressing the "SUBMIT" button, this will become a "Sales Quotation". Your sales representative will contact you regarding information on the individual items, pricing and other details,
• After confirmation, the items will be shipped out according to the date requested.
• Before ordering, you must log-in.
• In order to log in, you will need a log-in ID/e-mail address and password. For this, you must go to the "Become a Customer" section & fill out the information. After this, you will receive a log-in ID and password.

1. Browse items by style category on the left menu navigation bar or by entering keywords in the search box.
2. At the "item detail" page, enter the quantities for each color you wish to purchase, then click on the "Add To Cart" button.
3. Review the items and quantities in your shopping cart. You can make changes to quantities and selections in this page at any time.
4. To browse for more items before checking out, click on the "Continue Shopping" button at the bottom of the page and you will be re-directed to the item's detail page.
5. Once you are done shopping and have reviewed your "shopping cart", click on the "check-out" button to proceed to the next step.
6. Add shipping information on this page. It is possible to have multiple addresses saved. Simply select the desired address to continue to the next step.
7. At the Order Review and Shipping Method page, review your order information and choose the desired shipping method from the pull-down menu.
8. Click on the "Place Order" button.
9. Your order is now completed. You will see the final page that summarizes your order information. You may want to print it for your records. The order confirmation will also be sent to you via e-mail.

2) ORDER STATUS

Once you have placed an order, you can check your order status online at any time. To view your order status online, select "My Account". You will be prompted to sign-in to access your account. If you are unable to find your order status or have any other questions, please send us an e-mail at support@gobeautyworld.com or call customer service at (201)804-7788 (Monday thru Friday 9 a.m. to 6 p.m. ET).

MY ACCOUNT

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1) NEW ACCOUNT REGISTRATION

Go Beauty World is an importor and intends to sell exclusively to our members. All customers are required to contact us first. You may request to become a customer by clicking on BECOME A CUSTOMER at the top of the Go Beauty World home page.

2) MODIFY & UPDATE YOUR ACCOUNT INFORMATION

At My Account you can always update or modify your e-mail address and/or password, company profile and shipping information. Please make sure you input the correct information. You can pick and choose your default shipping information which will be used at the check out.

3) E-MAIL SUBSCRIPTIONS

Feel free to subscribe Go Beauty World news and promotion information via your e-mail! You can indicate where or not you want to subscribe it

4) FORGOT PASSWORD

If you forget your password, click on the forgot your password link on the sign in page. We will send you your password to your e-mail account indicated in your personal account information. You may change the password to your preference whenever you like to.

BILLING

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For detailed information, please contact our sales representatives.

SHIPPING

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1. We ship all items via UPS (United Parcel Service). To find shipping time and cost click here.
2. Please make sure to enter correct shipping address in order to receive items on time. Customer will be responsible for any other charges and fees if address is entered incorrectly.
3. ORDER PROCESSING & TRACKING
   We offer UPS tracking number for each shipment. You may find the tracking number at "My Account > Order Status". Once you find this number, you can track your shipment by clicking on the tracking number. Please allow 24 hours to view your shipping status.
4. SHIPPING PROCEDURE WITH UPS
   We ship out all available items for orders placed before 3 p.m. during normal business days. Any orders placed after 3 p.m. will be processed the following business day.

UPS U.S. Ground Map
Business days in transit from: FAIRVIEW, NJ 07022

RETURN & EXCHANGE POLICY

1. RETURN & EXCHANGE POLICY
   
   • Returns and exchanges must be reported within 7 days from the day you received items.
   • Restocking fee (10% of order amount) applies to all returns.
   • Exchanges must be the same or similar items of equal dollar value only.
   • RMA number will be issued on each return case.
   • Any items returned without Return Authorization will be discarded. No credits will be applied.
   • Customers are responsible for the applicable shipping charges for non-damaged items of exchange.
2. HOW TO REPORT RETURN & EXCHANGE
   If you would like to report returns and exchanges, please send us an e-mail at support@gobeautyworld.com with your Order number in the subject field. One of our customer service representative will contact with you via phone or e-mail. A return/exchange authorization number will be given. You will NOT be able to return or exchange without authorization number.
3. RETURN ADDRESS
   815 Fairview Ave Unit 3., Fairview, NJ 07022.
4. HOW WILL THE PAYMENT BE REFUNDED
   Once we received your package at Go Beauty World, our A/R department will process your credit.